Refund & Return Policy
Last updated June 2026
We want you to be happy with our work. Because we provide custom digital services rather than physical goods, this policy explains how refunds and cancellations work.
Custom Service Work
Our engagements are bespoke and delivered in stages. Fees cover the time, expertise, and resources committed to your project, so amounts for work already completed or in progress are generally non-refundable.
Cancellations
You may cancel a project at any time with written notice. On cancellation, you'll be invoiced for all work completed and any non-recoverable costs incurred up to that point; any unused balance from an advance is refunded to you.
When We Issue Refunds
We'll provide a refund for the relevant portion of fees if:
- We are unable to begin or deliver the agreed work.
- A deliverable materially fails to meet the agreed scope and we cannot resolve it within a reasonable time.
Revisions First
Before any refund request, we ask that you give us the chance to make it right. Most concerns are resolved through the revision rounds included in your scope.
How to Request
To request a refund or cancellation, email markzonic2025@gmail.com with your project details. We'll review and respond within a reasonable timeframe.
Questions about this policy? Reach us at markzonic2025@gmail.com .